When you have young ones they will at some point in time discover failure. Sometimes it’s real, kick-you-in-the-gut failure. Sometimes it’s just their idea of failure. Either way – it hurts. It makes you want to pull back. Hide….not really give it your all the next time. If it’s not addressed, there tends to be that fear of failure that sticks in their craw for many, many years.
You cannot serve others as long as you fear what might come out of it. We have always told the boys, ‘We don’t care that you do it the best. We just care that you do the best YOU can.”
I have always worked in a job that is centered around customer service. Whether I was helping brokers help their clients or helping people figure out why their online shopping cart isn’t doing what they want it to do. I have always tried to walk into work thinking, “I need to be the solution” and “I need to treat them the way I would want someone to treat my grandmother”. That is not always easy to do. Some days I need that little pep talk…a little inspiration.
So I have one for you. It’s old and you’ve probably seen it a time or two, but the point of it is right on.