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When you have young ones they will at some point in time dis­cover fail­ure.  Some­times it’s real, kick-you-in-the-gut fail­ure. Some­times it’s just their idea of fail­ure. Either way — it hurts. It makes you want to pull back. Hide.…not really give it your all the next time. If it’s not addressed, there tends to be that fear of fail­ure that sticks in their craw for many, many years.

You can­not serve oth­ers as long as you fear what might come out of it. We have always told the boys, ‘We don’t care that you do it the best. We just care that you do the best YOU can.”

No regrets.

I have always worked in a job that is cen­tered around cus­tomer ser­vice. Whether I was help­ing bro­kers help their clients or help­ing peo­ple fig­ure out why their online shop­ping cart isn’t doing what they want it to do. I have always tried to walk into work think­ing, “I need to be the solu­tion” and “I need to treat them the way I would want some­one to treat my grand­mother”. That is not always easy to do. Some days I need that lit­tle pep talk…a lit­tle inspiration.

So I have one for you.  It’s old and you’ve prob­a­bly seen it a time or two, but the point of it is right on.